FREQUENTLY ASKED QUESTIONS
You have questions? Check out our list of Frequently Asked Questions (FAQs) now!
BILLING INFORMATION
You can pay by regular ATM Card or Credit Card.
After payment, you will immediately receive an email from us about your successful payment or not. After receiving your payment, we will immediately proceed to deliver the goods to you as soon as possible.
When you really want to buy a certain product but due to conditions that do not allow or for any other reason, you can completely add these products to the list Wishlist, also means your favorites list, so that when the opportunity arises, you will buy later.
Feel free to contact us or your Direct Sales Shop. We will process it for you immediately. You can completely return damaged, defective, or not as described products within 14 days at no cost.
You can change or cancel your order at no cost in the event the product is damaged, defective, or not as described.
SHOPPING INFORMATION
After payment, you will receive a notification via email from us. Once we receive your payment, we will promptly ship your order.
No worry! After you pay, ADVANMART will store your payment amount and not immediately deliver it to the Shops. Only when you receive the goods and are completely satisfied, will ADVANMART then proceed with the payment to the Shops according to our standard process.
In the event that the product is damaged, defective, or not as described, you can return the product and receive a full refund.
ADVANMART acts as an intermediary to ensure the legitimate interests of both sellers and buyers.
After receiving the payment, we will promptly ship the goods to you within 5-7 days
You can completely sign up for an invoice for your order.
There are many ways to check product quality before ordering.
- Based on the reviews of customers who have bought and used the product. The highest is 5 stars.
- Shops that sell with heart, quality, and professionalism are marked “PRESTIGE”
- You can completely ask questions to the Shop before buying to check their service attitude and answers. A professional and quality Shop will have the answer to make you satisfied.
- Based on customer feedback as well as ADVANMART’s professional inspection methods, Shops selling fake, counterfeit, and poor quality goods will definitely be removed from ADVANMART’s sales system. So you can be assured of quality and service when buying on ADVANMART.
- After a thorough review and decision to purchase, you still have 14 days to return damaged, defective, or misdescribed products at no cost. SO YOU CAN COMPLETELY BE CONFIDENT IN PRODUCT QUALITY WHEN BUYING AT ADVANMART!
Send us a message
If you can't find an answer to Frequently Asked Questions (FAQs), please message us. We will reply you right away.
All days from 09:00 to 21:00